Rebuilt And Used Auto Computer Return Policy

At EcmOutlet.com want to make certain that you are completely satisfied with our rebuild services Call US at 616-856-9220 or Email sales@car-computer.com If you are not completely satisfied, we offer you the option to exchange your ecm within 14 days after your purchase. Simply return the product(s) to us and we will repair it again or send you a replacement computer to fit your application.

ECM Order Confirmation
You will receive an order confirmation via e-mail sales@car-computer.com within two hours of placing your order. This confirmation will provide you with your ECM order number and indicate the total value of the merchandise purchased.

ECM Shipping Confirmation
You will receive an e-mail notification or phone response when your replacement ecm ships. You may receive multiple shipping confirmation e-mails if items in your rebuilt ecm order ship at different times. For orders with a delivery inside the United States, the shipping notification will include information on how to track your ECM order sales@car-computer.com.

ECM Order Tracking
For ECM orders with delivery inside the United States, an "order tracking link" and tracking number will be included in your shipping confirmation e-mail so that you may track the status of your order at any time.
Changes to ECM Orders and Personal Information
We will do our best to accommodate changes to orders or personal information. However, we process orders quickly and cannot guarantee that your request will be fulfilled. We apologize in advance for any inconvenience, and we hope that in the majority of cases, our faster processing works to your advantage. We are not responsible for the shipping and handling fees incurred for items that have been mis-ordered. Some orders can be delayed and may not ship for up to two weeks depending on part availability.

Shared E-mail Accounts
The ECM order and shipping confirmation e-mails will contain information about the individual items in your ECM order Payment Options
We accept payment via credit card, check, or money order. We accept Visa, MasterCard, American Express, and Discover cards. Please note that the billing party on your credit card statement will appear as Ecm Outlet.
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly.
To pay by check or money order, please follow the instructions found in the shopping cart. Please note that you first must fill out the address information page.

Although we make every attempt to have items in stock, occasionally we may list inventory that our affiliates stock. We specialize in locating rare and hard to find engine computers. ECMs that are not in stock will be shipped directly to you from our affiliates. If this is the case then the shipment of your ECU may exceed the 5-7 day shipping time frame.
Please Note: If your order includes in-stock and pre-order/ecm items, your order will be held until all items are in stock. You will receive an e-mail notification when your order has shipped. We ship to all 50 US states (including Military APO/FPO addresses and P.O. Boxes*).

Order Processing
The order process begins as soon as your online purchase is completed. Your item will be processed once your credit card is approved and the shipping address is verified. Most orders will be processed within 24-48 hours after the order is placed (if placed by 1:00 PM Eastern time). After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding U.S. holidays.

Order Tracking
An "order tracking link" and tracking number will be included in your shipping confirmation email so that you may track the status of your order at any time.

Return Policy
ECMOutlet .com guarantees 100% satisfaction. However, if you are unsatisfied with an item that you have purchased, you may return the item for an exchange only within 14 days of your purchase date. We do not offer refunds. Exchanges only! We only offer exchanges.
To return an unwanted product for a used replacement, please send the unopened item within 14 days from the date of shipment. Item(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit. Before we offer a refund you will need a dealer to validate your claim. If they test the ecm and it doesn't operate as expected then we will refund your order minus the bench test fee. Original shipping and handling and return postage charges will not be refunded. If we repair your ecm understand that we charge a $75.00 bench test fee no matter what. Even if your ecm isnt repairable we still charge a $75.00 bench test fee. Not all computers can be repaired so there is never a guarantee. We replace parts: crystals, diodes, capacitors, drivers, coils, conductors, transistors and resistors. But we do not replace all of these components. Only what appears to be defective or are tested as bad or faulty and we also replace parts that cannot be tested just to be safe. But when dealing with computers and circuit boards you must understand that there is no guarantee that your ecm will be repaired even after replacing all defective parts..

Defective merchandise will be exchanged if returned within 14 days from the date of shipment. Refunds will not be issued for defective merchandise.

No refunds on ECU's unless the unit is defective. Exchanges only.
Also, a $75.00 bench test fee will be applied to all orders even if the ecm is deeemed not repairable. Please do not send your ecm in for repair unless you understand our return policy. There is no guarantee on electronics repair. Auto computers degrade over time and may require a brand new replacement from your local automotive dealership. We'll do our best to repair your computer but in electronic circuit board repair there are no guarantees.